Mailbox Pledge

The Mail Box Express Pledge

At Mail Box Express, we understand that you are entrusting us with one of your main business functions. In return for that responsibility we offer you our 10 Point Pledge:

  • Never to hold you to any contracts in which you feel tied.
  • To always represent your business to the highest professional standards and in the best possible light.
  • To maintain our 100% same day delivery rate on your behalf.
  • To not only fulfil your requirements but to add value to your business.
  • To always invest in and use the latest technology so we can provide you with the most efficient service possible.
  • To continually improve customer satisfaction by investing in ongoing training.
  • To only employ drivers who are properly qualified to NVQ level.
  • To keep you in total control at all times by providing online tracking and a highly responsive customer service team and always rectify any issues on the same day.
  • To make sure there is always a driver available when you need one.
  • To never, ever let you or your business down.

We constantly work towards fulfilling our 10 pledges every single day and this is why we are one of the most reputable courier services within the legal and financial industry.