WHAT OUR CUSTOMERS SAY!
David Allsop, Revenue Manager for Pinsent Masons LLP
We arranged for two overnight deliveries on Friday 4 May from our Leeds office to our offices in Birmingham and London. On Saturday, when these did not arrive, I contacted Mailbox who informed me that the delivery request forms had been incorrectly completed by us and delivery was not scheduled until after the Bank Holiday. This would have been a disaster for us as we had a team in each office waiting to deal with the contents of the parcels. Darren Shaw promptly resolved the problem by arranging for two delivery men , who were on holiday, to collect the parcels and deliver them to their intended destination within an hour of my phone call!
Darren’s impressive response to my call saved our day. I cannot thank him enough and I would have no hesitation in recommending Mailbox Express to my business colleagues.’
Graham Kemp, High Technology Lighting.
One of the key influencing factors leading to High Technology Lighting using the services of Mail Box Express on an ever increasing scale, was the constant failure of the traditional couriers to adhere to needed delivery deadlines. Our previous courier had on two separate occasions failed to deliver a vital piece of equipment to allow site completion. The answer of “we are allowed to deliver until 5.30” at 5.25 and will not begin a chase, is not acceptable.
When costs were mounting we turned to Mail Box Express, who delivered at 7.30 the next morning, with full driver traceability along the route. The alternative courier delivered five days later. If you require competitive pricing, on a dedicated or guaranteed service, then I would highly recommend Mailbox Express.
Andrea Smith, Bid Coordinator at WYG Engineering Ltd
Thanks to the Mail Box Express team who put themselves out to collect and deliver our documents during the night on November 21st. they had the task of taking a parcel to Glasgow and one to Nottinghamshire at an unreasonable call out time!
The staff in our office ended up working much later into the night than any of us expected and as a result had to call the drivers to pick up in the early hours; despite this they were both very understanding and turned very promptly after our call.
Mark Clark, Senior GO & Facilities Assistant, Cobbetts LLP
Not only did they help deliver the boxes to Incasso you actually helped me take all 26/27 boxes down 3 flights of stairs and put them outside the room where id be working tomorrow.
This is fantastic service and id just like to make sure the team who helped get a big thank you from me as i really appreciated it!!
Hayley Lanata, Human Resources Assistant, Contour Housing Group Limited
I use Mail Box Express on a regular basis, and having used other Courier services in the past, I would like to stress that Mail Box Express are very efficient and give a fantastic service to their Client.
I choose to use Mail Box Express as they are very loyal and can be trusted to maintain a high level of service. They have also delivered all our packages on time and have never been any issues.
The staff at Mail Box Express are very professional and offer a friendly service, whether it is the Office staff or the Driver.
Derek Mosby, Robin Simon LLP
Mail Box Express has been our sole courier for several years. Despite being approached by other couriers with all kinds of special offers we have continued to use MBE. They are reliable and will always help in advising the best and most efficient way of delivering items. I would have no hesitation in recommending them to anyone.
Andy Ibbotson, Internal Services Assistant Manager, Cobbetts LLP
We have used Mailbox for at least 10 years now and the working relationship we have with MBE is an excellent one. Always there when needed , reliable, superb at keeping us informed of any difficulties , polite and a joy to work with. I could never see us using anyone else. I recommend MBE to anyone out there who is looking for a reliable courier company.
Janice Rutter, Management Assistant, DSV Air & Sea (UK) Ltd
In the passed two years I have found Mail Box Express friendly , reliable from the moment that I ring to arrange a collection until it reaches it's destination. The drivers are always smart and helpful and will even ring back when something is delivered that is urgent.
Liz Walker, Office Manager, FARRELL & CLARK LLP, ARCHITECTS
Mail Box Express always deliver a great service from start to finish.
Simon Baurley, Director, Smallprint
Whenever anyone asks me to recommend a courier I always give them your details. As I presume you do if anyone asks do you know a good reliable printer. As you know I have used your services for the best part of 20 years and although our volume is not fantastic, you still treat us with the efficiency and courtesy that I’m sure you do with much bigger users
Janet Kasumovic, Group Administration Controller, Sport Newspaper Ltd
Many Thanks for the excellent job yesterday. Your speedy service made sure that we got an exclusive story for our paper.
D.C., Port Chief Executive, British Fuels Ltd
On behalf of all of us at British Fuels I would like to thank you and Mail Box Express for the excellent service and professional way you helped us get our tend to Birmingham. It was very much appreciated by all concerned and we will have no hesitation in using your services again.
Richard Gozzard, Office Services Manager, Walker Morris Solicitors
I felt I should write to you to compliment your organisation and staff in the service you provide to Walker Morris. The attention given to each delivery by yourselves is by far greater than that generally provided in the industry.
Sharon, Corporate Finance, Ernst & Young
Just a short note to thank you for all your hard effort and commitment (at ridiculous hours), which over the past week has been very much appreciated
Rob Woodhead, Project It Event Production
I called Mail box Express at 5.20pm on a Friday evening with a BIG problem! We needed to get some large format graphics couriered to a venue for an awards dinner the following evening and our previous supplier had just let us down. One call to Mail Box Express and the problem was solved. At 6.33pm the very same evening, the graphics had been collected from our printers in Leeds and delivered to the venue in Bradford. All this for a fantastic price, despite being a last minute request that other suppliers may well have chosen to take advantage of. Brilliant!! I can't thank or praise Mail Box Express enough!
Calvin Hargreaves, Assistant Supervisor, USDAW
Mail Box Express have been the most reliable and professional courier company I've come across. Keep up the good work!
Susan Fitzsimons, Office Manager, Hempsons
We've been using Mail Box Express as our sole courier firm for the past 2 years and have found them to be totally professional. Our Facilities Team say they have found Mail Box Express to be polite, flexible, efficient, always go the extra mile to help and we are very happy to continue using them as our courier service.
Philip Drazen, Head of Business Law, Lupton Fawcett
Mail Box Express is an extension of our team. We call on them to fill gaps whenever we're short-staffed to do jobs like the banking.
We trust Mail Box Express with our most valuable documents and we can track and trace the package on route.
For 24 hour reliability, you cannot get better
D Williams, Finance Director, Slap & Tickle Ltd
Many thanks to the Birmingham team for the fantastic service - particularly with showing extreme commitment in ensuring we meet our deadlines.
Clive Brook, Volvo Dealer
When we really needed the addition of extra vans and drivers - a cost that would have made the additional business opportunities prohibitive – Mail Box Express took away these problems and presented us with a great solution. It enabled us to have our daily deliveries with an uninterrupted service, with effective online planning and execution of on-time delivery. We couldn’t be more pleased with the effectiveness and flexibility of the Mail Box Express service and very happy their staff will go the extra mile knowing they represent both their own company and our growing reputation.
Top 25 Global Legal practice
The E-Billing is great. It allows us to receive invoices quickly and for us to cross reference with our courier booking forms before sending to Finance. This ensures that Finance have all the correct information as soon as they receive it which is great for business efficiency.
The Online Tracking is indispensable too. Clients regularly ask for proof of delivery and this really helps us to meet their needs.
Mail Box Express also suggested an idea to us which had the potential to save our business around £30,000 a year. Mail Box Express also saved us money when we rebranded by collecting, free of charge, all our old stationery from our UK offices and taking it to a central location for distribution to various charitable organisations and schools.
Claire Dean, PA to David Owens & Oliver Lightowlers, CEO & Group Finance Director Spice Limited
I have recently moved jobs and, having previously used Mail Box Express, decided to use them as our courier at Spice Limited. I’m extremely pleased with their services and most recently had to call them out of office hours to collect two very important documents for a same day delivery on a weekend. The collection was made on time and the Mail Box customer service was spot on. They even called to ensure that everything had been carried out to our satisfaction - it had 100%! I would highly recommend them for a more personal touch to your courier needs, as opposed to the larger companies, who do not offer such a hands-on service.
John Egan, Account Manager, Anorak
With turnaround times in the print Industry being constantly reduced I need to have a national same day and overnight courier that I can absolutely rely on. Mail Box Express have been that very company for the past four years. I have no hesitation in recommending Mail Box Express to any company who are looking to use a thoroughly professional and competitively priced national courier company.
Graeme Hodgson , Events Director, Jane Tomlinson's 'Run For All'
I can’t speak highly enough about the service provided by Mail Box Express. Mail Box Express’s Managing Director took the time to understand our business and our needs. Then, not only did he provide a solution suited to our exact needs at the time, but more impressively, he continues to periodically review our requirements and tailors new solutions as necessary. I would definitely recommend anyone to test drive the services available from Mail Box Express and I’m sure they’ll be quickly impressed with their value for money service, reliability and total professionalism.
Paul Beales , Head of Business Support, Shulmans LLP
As solicitors we need a courier we can trust and Mail Box Express fit the bill. They're reliable and bring a flexible approach to solving our delivery problems as well as working with us to keep the cost down.